Publicvitae is a tool which changes the concept of service quality assessment and the customer service of all kinds of customer-facing businesses. Offices, stores, hotel and restaurant businesses, free-lance professionals, service companies, public administration…
Apart from the products or services offered, the businesses which achieve better customer satisfaction are those which can rely on a team of customer service experts who are qualified, attentive, flexible and creative.
For this reason, it is very important to have a system which assesses the work of professionals in every sector and which has realistic goals.
At the same time it is important that employees know how their customers understand their work, not only to improve their performance but also to get appropriate acknowledgement from their employers.